Via Internet/The Baiyun Airport Website
http://www.baiyunairport.com. This website belongs to Guangdong Airport Management Corporation.
There are 30 automatic and 4 manual consultation hotlines with the telepnone number 86-20-36066999. Three languages, Mandarin, Cantonese and English are available.
The automatic consultation hotlines are divided into three categories: voice consultation, consultations about flight numbers and physical addresses respectively.
Voice Consultation: After answering peliminary questions asked by the computer, passengers can obtain necessary information. The computer uses voice recognition to provide information.
Consultation about flight numbers: By inputting the number of a flight using the telephone key pad, passengers can get all information about that flight.
Consultation about addresses: By inputting the telephone code of a city (for example: 010 for Beijing) on the phone key pad, passengers can get all information about flights from Guangzhou to that city.
By keying the number 0 on the telephone key pad, you can reach an operator for direct consultation.
Passengers can also get information through mobile phones. China Mobile subscribers can send SMS with the number of the flight to 06116116 and China Unicom subscribers to 96818109. Individual consulatations have a charge of RMB1 for each SMS and the monthly charge for the service is RMB6.