Guangzhou Metro Ticket Purchase Procedure

Guangzhou Metro supports UnionPay credit card, Apple Pay QuickPass, also supports taking tickets at the TVMs of the station after pre-purchasing single-trip tickets, day passes by mobile phone, or supports the purchase of tickets at the equipment at the station via WeChat, Alipay, UnionPay Wallet, Dragon Pay, etc., thus reducing the time to buy tickets, change money, etc. and allowing you to take the metro quickly. The details are as follows:
I.UnionPay Credit Card

(i) Which credit cards can take the metro?
For the APM line, the IC debit card/IC credit card beginning with “62”, with QuickPass logo and opened for small-amount no-password services allows direct deduction and pass through the dedicated turnstile. For the other lines, the IC credit card beginning with “62”, with QuickPass logo and opened for small-amount no-password services allows direct swiping and pass through the dedicated turnstile, with the fee deducted from the credit card on the next day.

UnionPay QuickPass Logo:

(ii) How to use a credit card to pass through the turnstile?

(iii) What do you need to pay attention to?

1. One card for one person only; one card for one entry and one exit only. In the case where a card not used according to rules, Guangzhou Metro shall have the right to limit the function of the card to take a train of the metro.
2. For the consumption records of the card that is not used in accordance with the rule of “one card for one entry and one exit only”, one minimum one-trip fare shall be charged for each record of passing through the turnstile.
3. In order to avoid false swiping or repeated swiping, please do not overlap the ticket card when passing through the turnstile with UnionPay QuickPass credit card. Be sure to swipe the same credit card to enter and exit.
4. Should any doubt about the credit card deduction, you may handle the problem at any station of the metro within 7 working days after the deduction, and you will receive the response within 6 to 10 working days after acceptance.

II.UnionPay Mobile Quickpass
(i) Which mobile phones and other equipment can take the metro?

The iPhone SE, iPhone 6 and the model above based on iOS11, or the Apple Watch based on watchOS 4; Apple Pay after bound with the UnionPay credit card having opened for small-amount no-password services, with fare deducted on the next day.

(ii) How to use Apple Pay to pass through the turnstile?

Warm reminder: When using mobile phone and other equipment to pass through the turnstile, if the passenger does not select the designated bank card, the system will automatically have the flash payment with default card.

(iii)What do you need to pay attention to?

1. One card for one person only; one card for one entry and one exit only.
2. For the consumption records of the card that is not used in accordance with the rule of “one card for one entry and one exit only”, one minimum one-trip fare shall be charged for each record of passing through the turnstile.
3. Do not use different mobile phones and other equipment sets for the entry and exit of the same journey. Do not use different UnionPay credit cards for entry and exit in the same equipment.
4. Do not mix your mobile phone and other equipment sets with your physical cards when entering and exiting.
5. Should any doubt about Apple Pay deduction, you may handle the problem at any station of the metro within 7 working days after the deduction, and you will receive the response within 6 to 10 working days after acceptance.

III.QR code for taking Guangzhou Metro
(i) How to open the QR code for metro?

Passengers can open the QR code for Guangzhou Metro in the following two ways. After swiping the QR code for the ride, the fare will be automatically deducted from WeChat Wallet.

(ii) How to use the QR code for Guangzhou Metro?

(iii) What do you need to pay attention to?

1. One code for one person. Swipe the entry QR code for entry and swipe the exit QR code for exit.
2. Should any doubt about deduction, restriction on account or defect in use, you may contact the Mobile Phone Customer Service Department of Tencent (Path: Personal Center → Frequent Questions → Tencent Customer Service).

IV.Guangzhou Metro Pay
(i) How to install Guangzhou Metro Pay?

The mobile phones above Android 4.4.2 with NFC function may activate the “Metro Pay” function via the official APP of Guangzhou Metro, then you can directly swipe your mobile phone to pass through the turnstile on any line except the APM line.

(ii) How to use Guangzhou Metro Pay?

Light up the screen of the mobile phone, and hold it close to the card reading area. After a “toot”, the turnstile will open, and then you can enter / leave the station. After exit, the system will deduct the fare from the prepaid amount; meanwhile, the system will automatically supplement the value to the Metro Pay from the bound UnionPay card so that the Metro Pay can keep the amount of the highest one-trip ticket price for the line network of Guangzhou Metro. If the value supplementation is not successful, you cannot take the metro for the next time.

(iii) What do you need to pay attention to?

1. Please use the Metro Pay opened by the latest version of official APP of Guangzhou Metro and keep it updated for normal use.
2. In order to ensure the normal use of the function of the Metro Pay, it needs to be set as default NFC application before installation.
3. One Metro Pay for one person only; one Metro Pay for one entry and one exit only.
V.Single journey ticket
(i) Pre-purchase Single-trip Tickets by Mobile Phone

1. How to pre-purchase one-trip tickets?
(1)Pre-purchase single-trip ticket at “Guangzhou Metro Official APP”

(2)Pre-purchase single-trip tickets at the public account of “Guangzhou Metro We-Chat Service”

(3)Pre-purchase single-trip tickets by Alipay

2. How to take a ticket?

Warm Reminder: The ticket ordered online shall be taken on the same day from the selected starting station and shall be used at the selected starting station on the same day (the single-trip ticket ordered by Alipay can be taken only at the orange “Cloud TVM” at the stations of Lines 1-8, Guangzhou Knowledge City Branch of Line 14, from Yangang to Hedong of Guangfo Line).

(ii) Purchase Tickets On Site via Mobile Pay
(1)Operation Process of Ticketing via Cloud Ticketing Machine

(2)Operation Process of Ticketing by TVM Code Scanning

Warm Reminder: One-trip ticket can be only used on the selected starting station and valid on the same day.

(ii) Purchase Tickets On Site in Cash

VI.Day pass
Day pass includes one-day pass and three-day pass, and you can select to buy the desired day pass according to the actual demand.

(i) How to buy?

Day pass is available at the customer service center of any station of the whole line network and at the eMetro self-service vending and recharging machines within any station.

1.Purchase Tickets at eMetro Self-service Vending and Recharging Machine

2.Buy Ticket via Mobile Phone and Take Ticket at Station

Download the official APP of Guangzhou Metro or pay attention to the public We-Chat service account of Guangzhou Metro, enter the ticketing center for purchase the desired ticket according to the step prompt, and scan the QR code to take the ticket at the self-service vending and recharging machine at the selected station.

Warm Reminder: If you order a ticket online, you should take the ticket in time, because automatic refund will occur if you fail to take the ticket by the beginning of the next day after order payment.

(ii) What do you need to pay attention to?

1. The train ticket is only used by one person.
2. The ticket cannot be recharged after use.
3. Once used, the ticket cannot be returned. The unused ticket can be returned at any station of the line network.
4. The ticket does not allow the entry and exit at the same station. In special circumstance, if you have to do so, please contact our staff.

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